Account Manager

Overview

Credential Network is transforming how credentialing happens across the medical industry. Today, credentialing is a heavily manual, time intensive, and fragmented process. Credentialing specialists and practice administrators are buried in spreadsheets, follow ups, and repetitive administrative work that slows down healthcare delivery.

Our mission is to automate and modernize credentialing to actively support and supercharge the professionals who power it. We are building a platform that listens to real world needs and evolves alongside our clients. Customer partnership is central to how we build and grow.

We are seeking a Customer Account Manager with deep credentialing or practice administration experience who is passionate about improving healthcare operations. This is a relationship driven, mission aligned role that blends customer success, workflow optimization, and product feedback.

This position must be based in Spokane County, Washington. The role will begin on a contractor basis, with strong potential to transition into a full time salaried position with health benefits as the company grows.

Learn more about our culture and mission:
credentialnetwork.com/about-us
credentialnetwork.com/blog

Responsibilities

Customer Onboarding and Implementation

• Guide new clients through platform setup and implementation.
• Translate existing credentialing workflows into Credential Network’s system.
• Lead onboarding sessions and product training for credentialing specialists, administrators, and providers.
• Ensure customers feel confident, supported, and operationally ready.

Ongoing Account Management

• Serve as the primary point of contact for assigned customer accounts.
• Conduct regular check ins to support adoption, optimization, and long term success.
• Educate clients on newly released features and evolving functionality.
• Identify workflow improvements and share best practices.

Customer Discovery and Product Feedback

• Hold ongoing conversations to uncover pain points and operational gaps.
• Surface actionable insights to leadership and product teams.
• Advocate internally for the voice of the customer.
• Help shape product direction based on real world credentialing needs.

Help Center and Product Testing

• • Contribute to the development and maintenance of Help Center documentation.
  • Create clear user guides, FAQs, and support resources.
  • Test new product features prior to release.
  • Provide structured feedback to ensure alignment with real credentialing workflows.

Qualifications

• Required

  • Minimum 10 years of experience in medical credentialing, payer enrollment, or practice administration.
  • Deep understanding of provider credentialing workflows and payer requirements.
  • Strong relationship building and communication skills.
  • Experience working directly with providers, administrators, and credentialing specialists.
  • Comfort working in a fast paced, evolving startup environment.
  • Must be based in Spokane County, Washington.

  Preferred

  • Experience implementing new software or operational systems within a medical practice or credentialing department.
  • Familiarity with SaaS platforms and workflow automation tools.
  • Strong written communication and documentation skills.
  • High emotional intelligence and a customer first mindset.

Preferred Skills

• Passion for modernizing healthcare operations.
• Ability to think strategically about workflow optimization.
• Strong listening skills with the ability to translate conversations into actionable insights.
• Self starter mentality with comfort in ambiguity.
• Desire to grow with an early stage company and take ownership of outcomes.
• Genuine alignment with Credential Network’s mission to support credentialing professionals and improve the medical industry.